Q1: Why choose ScantoDigital? How do you provide the highest quality at the lowest price?

We only offer high quality scans (600dpi for paper photos, 3000dpi for negatives and slides) and offer one low price for each of these. Our service is designed to provide you with only high quality scans because you want to spend your money on scanning only once. Our pricing is all inclusive; there are no hidden costs for the DVD, higher resolution, or image restoration. Also, read the “About Us” section to find out more about our founders – they take great pride in their work, as does every single employee of ScantoDigital.

Q2: Is ScantoDigital safe? I am worried about parting with my priceless memories.

Your order is safe with us. That’s backed by our experience safely handling over 150 million images, as well as our unique Safe Handling Guarantee (described in detail in our privacy policy).
We’ve pioneered a number of industry safety practices–all the way from door to door tracking for your order, to how we assign, handle, and scan your order.
One last safety point: since we scan your photos by hand, there’s no risk that your photos will get stuck and damaged inside an auto-fed machine. (Those types of machines can jam, just like a copier, fax machine, or printer). So not only does our hand-scanning approach give you better quality, it makes your order safer, too.

Q3: What format of originals do you scan?

We scan the following formats:
• 35mm negatives
• 35mm slides
• paper pictures up to 12×16 inches
• 120 (medium) format film

We also scan children’s art work, post cards, newspaper stories, etc.

Q4: Why not scan my pictures myself?

Let’s say you want to scan 500 pictures, it will cost you:
• 40 monotonous hours of scanning (5 months if you dedicated 2 hrs/weekend)
• about £220 for a high quality scanner like the EPSON 4490
• about £1500 for a high quality negative scanner like the NIKON CoolScan 5000ED

Q5: Why scan/digitise my old photos, negatives and slides?

Memories are priceless! Most people have thousands of pictures in different formats (paper prints, slides, negatives). Scanning them enables you to:
• Preserve them on digital media like DVDs and CDs forever
• Get rid of your clutter and easily organise all your pictures
• Sort them, date them and label them
• Distribute multiple copies to friends and family
• Create photo books for special occasions
• Compile picture biographies of loved ones
• Upload all pictures to online photo sharing websites

Q6: What is DPI? What’s the fuss over high resolution? 3000 DPI, 600 DPI?

DPI stands for “dots per inch”, and is a common, if misleading, technical term in scanning.
DPI tells you the number of pixels per linear inch that a scanner will produce in your scan file. The higher the dpi, the larger your scan will be in terms of both pixels and megabytes.
We feel scanning at high resolution is important, since you can’t be sure what uses you will have for the scan in the future. So generally, what’s needed is a scan that has resolution that is high enough to allow you to do enlargements, printing, and cropping from the scan file. On the other hand, it’s possible to scan with too much resolution too–some very detailed scans can actually pick up and magnify the grain of the paper (if a print) or the film itself (if a negative or slide). So we feel that our standard resolution of 10MP for 35mm slides and negatives, and 600 dpi for paper photos, strikes the right balance.

Q7: I want simplicity, I don’t have the time to sort through hundreds of pictures.

ScantoDigital is the only professional scanning service that is designed for simplicity and ease of use.
We understand that it is painful and sometimes impossible to sort through thousands of pictures (you can’t even see what’s on a negative!). At ScantoDigital, you get to send us ALL your pictures:
– we scan them and manually process them
– we load them onto your on-line account for your review
– you review them at your leisure and discard the ones you don’t want (up to 20% of the images you send us).
You ONLY pay our low price for the high resolution scans of the images you choose. No other image scanning service offers such flexibility at such a low all-inclusive cost.

Q8: If I have paper photo prints AND 35mm negatives, which ones should I scan? Are negative scans cheaper and better quality than scans from paper photos?

If you have negatives for most of your photo collection, scanning negatives is a better option because:
• Scans from negatives are of much higher quality than paper photos
• Negatives are cheaper to ship (negatives weigh 1/10th of paper photos) and are priced more affordably
• For negatives, you will need a smaller package to ship
• Negatives are in a sequence and easier to organize while scanning

Q9: My pictures are in albums, can ScantoDigital scan the album pages without removing the individual pictures?

Currently, there is no handling surcharge for albums. You can send the photos in albums as it is. Our technicians will remove the photos in a sequence, scan and replace back in the same sequence. If they were unable to remove photos for any reason, we will contact you prior scanning; to discuss your recommendations.

Q10: My slides are housed in carousels, magazines or protective slide display pages, what should I send?

We recommend that you remove slides from carousels (which have significant cost in shipping). If you do decide to ship your slides in carousels, then we will charge you a surcharge of £7.99. If you have slides in magazines or slide display pages, you may ship them in that manner with no surcharge. Alternately you can package your slides in aluminium foil boxes. This will be much cheaper for shipping. Regardless of how you ship them, please insure to secure them tightly with rubber bands to prevent the images from shifting around during shipping. Slides, negatives and prints are very durable and don’t require excess protection while shipping – but you should put them in bags to protect from any inadvertent spills on the delivery truck. A single layer of bubble wrap or newspaper will generally suffice for protection in the box and always use a certified shipping box.

Q11: What is the process? What do I have to do? How should I package and ship my pictures?

Step 1: Collect pictures: Collect all your pictures in multiple formats (negatives will work out the cheapest: both shipping and scanning costs) Count: ? Box them: Package them in a standard DHL box
Step 2: Place order: Download order form on ScantoDigital.co.uk and place an order. Attach the detached part of completed order form to the outside of the box; place one inside (it will always travel with your images); and keep the other part for your records. Then, simply ship it!
Step 3: Tracking: We will send you a confirmation email on receipt.
Step 4: All the originals that you sent us • All your scans on your choice of a DVD or CD or a Hard Drive

Q12: How much does it cost? When will you bill me?

We are the most affordable scanning service.When you place your order, we charge you a 50% upfront payment for your estimated order size. We will then bill you for the remainder of the processing cost and the return shipping after we have completed your order.

Q13: What is the turnaround time for regular and express service?

With express service and for about 1000 standard photo media (35mm Colour Negatives. 35mm Colour Slides & Paper Photos sized up to 8″ X 10″), we need 8-10 business days to make the order online. For every additional 1000 standard photo media, you have to add 4 business days. Once your order is completed, the return delivery takes 4-5 business days. With regular service and for about 5000 standard photo media, the order will take 4-6 weeks to be completed.

Q14: Should I choose DVD or CD for storing my digital images?

We highly recommend DVDs if your computer has a DVD drive because DVDs hold 7 times as many images as a CD. The quality of the image is the same on both.

Q15: How will the image files be organised on my CD/DVD? Will I be able to view my images and play them on a DVD player?

Your scanned pictures will be stored on DVD or CD in jpeg format. If you took the time to organise and label groups of images, this organisation will be reflected in your scanned images. For example, if you have an envelope of photos labeled: “James’s 1st Birthday”, we will store your scanned photos in a folder named “James’s 1st Birthday”. These DVDs or CDs can usually be viewed on your DVD/View CD player or computer. However, we cannot test every model of player, and have found that some DVDs will not play in certain players. The DVDs are intended to be used with a computer, so they should work with all computers.

Q16: How many photos fit on a DVD?

Approximately 1200 paper print scans at 600dpi and 300 negative or slide scans at 3000dpi. The exact number is difficult to determine because of the digital size of the scanned image – for instance, a picture of a sunset over the mountains will have much more detail than a picture of a green leaf against a white wall and will, therefore, be larger in size.

Q17: How does ScantoDigital ensure my images are kept private?

The privacy and protection of your images is of paramount importance to us. Please refer to our privacy policy.

Q18: What is a TV-ready slideshow?

With a jpeg compatible DVD player, you can enjoy viewing the pictures from the DVD in the comfort of your living room. The “slideshow” feature of your DVD player will allow you to browse through your images just as you would on your computer. The recent generation of DVD players have the “slide show” feature. The DVDs are intended to be used with a computer, so they should work with all computers.

Q19: Can I view my pictures on my TV?

With a jpeg compatible DVD player, you can enjoy viewing the pictures from the DVD in the comfort of your living room. The “slide show” feature of your DVD player will allow you to browse through your images just as you would on your computer. The recent generation of DVD players have the “slide show” feature. You should look for “JPG” or “jpeg” under “video formats supported.” We cannot test every model of player, and have found that some DVDs will not play in certain players. The DVDs are intended to be used with a computer, so they should work with all computers.

Q20: Can I create photobooks using ScantoDigital?

Many of our customers use photobook solutions from Blurb.com, Shutterfly, Snapfish, and others. Once you receive your high resolution images form ScantoDigital, you can then upload them to these other sites and create your own photobooks.

Q21: Can I email my scans to friends and family?

Yes. ScantoDigital now allows you to easily share your scanned images with friends and family. You can also buy extra sets of DVDs when you initially place your order. The DVDs we send are high-resolution images. Please backup as we don’t backup any order data.

Q22: What is Digital ICE?

Kodak’s award winning Digital ICE (TM) processing is included free on all scans (since negatives can have dust and scratches). The award-winning Digital ICE technology automatically removes surface defects, such as dust and scratches, from a scanned image.

Q23: What is image cropping?

Cropping consists of digitally editing the scan to ensure that the image has a clean border.

Q24: To what address should I ship my pictures ?

ScantoDigital
The Imaging Professionals Company
173a Walsgrave Road, Coventry CV2 4HH

Q25: What type of scanning equipment do you use?

In general, we use the machine that in our experience is best for each type of image you send. For prints, we tend to use high-quality Espon flatbed scanners. (We have found that any machine that requires a paper photo to move through a curved path, as with many document-fed type scanners, is likely to damage photos.)

While we do think the equipment used is important, we very much believe that you cannot get a great scan without significant manual attention, and that’s something we give to every image we scan.

Q26: Where do you process the pictures / originals?

ScantoDigital
The Imaging Professionals Company
173a Walsgrave Road, Coventry CV2 4HH

Our technicians are just that – they are highly trained in all of the latest photo editing software and have a passion for photography.Your photos are manually reviewed and fully restored one by one by our well trained technicians – NOT simply automatically processes by software in an “I feel lucky” manner that the majority of our competitors employ.

Q27: How big can I enlarge/reprint my pictures?

Printing and enlarging photos sometimes depend on the use, or even the image itself. Good photo quality printing is important and which in the printing industry define as around 300 pixels per inch. (Books and magazines typically print photos to this standard).
At that standard, you should be able to enlarge any paper photo we scan at 600dpi by 2X on each of its dimensions (i.e., a 4″x6″ could increase to 8″ x 12″) without any decrease in sharpness.
Slides and negatives, however, can be printed much larger, thanks to their naturally higher resolution. At our standard scanning resolution of 3000dpi, a 35mm negative could be printed, photo quality, at 9″ x 13″, roughly.
You do not always need to print at photo quality, however. If, for example, your print is going to be seen from a distance, you can print much larger. In testing, for example, we’ve printed 35mm negatives to 20″ x 30″ and been very pleased with the results.
If you are interested in making a poster or other large print that is going to viewed up close, we’d suggest that you use our Pro Resolution feature, which scans paper photos at 1200dpi and 35mm negatives and slides at 4000dpi. That would enable, in the case of negatives, an approximately 12″ x 18″ print at photo quality. We’d also suggest you have us deliver the scans to you in TIFF format, since with our jpgs there is a slight amount of compression. Both of these features cost just a few cents extra, so they will be well worth it when you make a very large print.

Q28: Do you guarantee shipments against loss?

ScantoDigital offers a guarantee against loss of your order once it is received in our office–our Safe Handling Guarantee. While your order is with ScantoDigital, we guarantee that your order will not be lost. Additionally, your package is covered by the DHL terms and conditions for shipments to and from ScantoDigital.

Q29: What are your customer service hours?

Our office hours are 9:30am to 6pm  Monday thru Friday. We will make every effort to respond to email queries within 6 hours during office hours and will make every effort to return voice mails within 4 hours during office hours.

Q30: How do I contact you?

You may call us at: 02476101687. Alternatively, you can send us an email here: infor@scantodigital.co.uk

Q31: Can you scan a single negative that has been cut from a strip of negatives?

Unfortunately we can’t scan a single negative that has been cut from a larger strip.

Q32: Why am I required to pay 50% up front?

We require a 50% upfront down payment to begin your order. Hopefully, this isn’t an issue – our competitors charge you the entire amount prior to working on your order. The 50% is taken from your order size estimate – it will be adjusted as necessary upon completion of your scans.

Q33: Do you offer restoration / reconstruction services?

Yes, we now offer these services. You can upload images directly to us via our upload tool. You can write to our customer service team with any inquiries and they will be able to answer any question you have. Prices range from £5 to £50.

Q34: Who is this intended for?

At ScantoDigital, we’re continually working on making the service easier to use. We realise that many people who have lots of old photos are not necessarily familiar with the internet and online order, and so we designed the download order form to reach out to them.

Q35: What hardware and software does my recipient need?

The scans are burned onto a data DVD when they are returned with the originals. If they want to view them, they will need a computer running at least Windows XP or later, or Mac OS 9 or later and a CD/DVD player, though that computer doesn’t need to be connected to the Internet at all.

Q36: How long will it take to receive the completed order, with scans and originals?

About 4 to 6 weeks from when we receive it.

Q37: Can I drop my order off at your headquarters?

We do accept walk-ins and drop offs. You can visit our ScntoDigital Coventry Studio Monday through Friday from 9:30am to 6 pm and Sat 10am-5pm .

Q38: Do you scan medium format slides?

Yes. We scan 120/220 medium format slides. We also scan 35mm slides.

Q39: My slides are very old. Can you remove mold from my old slides?

If you have mold build up or crusted dust that is difficult to get off with a jet of air, we will use a special film cleaner. A lint free cloth will then be used and we will wipe gently along the length of the slide. We will not apply the cleaner in a swirling motion because this will scratch the surface. In certain cases, the mold build up will be so extreme that we will need to do advanced photo restoration.

Q40: How do you know the correct orientation for scanning slides?

Most slides will bear a brand logo or the phrase “this side facing the screen.” It is this side of the film that the scanner detector should read. The actual insertion procedure will vary from scanner to scanner.

Q41: Many of my slides are extremely faded, how are you able to restore the colours?

ScantoDigital’s service is unique because we provide free, manual color correction and restoration for each slide although a small number of slides require more advanced restoration work. It works the same way as our photo restoration, but the image comes from the slide. Color restoration can be done during the scanning process using the scanner hardware or after the scanning process using an image editing software like Adobe Photoshop. At ScantoDigital, we do both. We use Kodak Digital ICE which is built into our Nikon scanners, and we use Photoshop photo editing software after the image is scanned.

</3>Q42: Do you scan glass slides or glass mounted slides?

At this time, we do not scan glass sides.

Q43: Is it better to scan the print photo or the negative?

It is always better to scan the negative because it is usually in better condition, and the scanner can produce a digital image at a higher dpi resolution. Furthermore you get to keep the photo displayed in your home during the scanning process. That said, we do offer great photo scanning and slide scanning solutions.

Q44: How do I know which side of the negative to scan?

Theoretically, it is very easy, but practically, it is very difficult. You need to scan the side that has the photographic emulsion. This emulsion side is usually less glossy. However, it takes a long time to figure this out. The best option for telling which side is which is to look at the numbering scheme on the negative. When using a negative film scanner, align the negative such that you can read the numbering scheme. You are now looking at the opposite side of the emulsion.

Q45: Can I use Kodak Digital ICE while scanning black and white negatives?

Actually, no. The infrared light that detects dust and scratches is not compatible with the silver halide emulsion on black and white negatives. If you scan with ICE, the digital image will look “silvery” and out of focus. The only solution is to disable ICE and manually restore the B&W scan at a later time using a clone stamping tool such as in Adobe Photoshop. However, using clone stamping requires a lot of practice. If you have more questions, feel free to contact our customer support team, and we would be happy to answer your questions.

Q46: Which dpi should I choose for photo scanning?

The short answer is that higher dpi leads to higher quality, and our belief is do it right the first time and you’ll never have to worry about it again. You can scan photos at a lower dpi and pay less, but the photo scan quality will not be as good and there usually are zero post scan services such as colour correction and cropping – so be wary. At ScantoDigital, we want you to have the highest quality so we scan at 600 dpi. You can see some specific examples on our quality comparison page. Is 300 dpi just as good? Unfortunately, it is not. You can take a look at our side to side quality comparisons of 150dpi, 300dpi, and 600dpi. 600dpi simply picks up more information from the print. Furthermore, you can scan and print a 4×6 photo at 300 dpi, but you will never be able to enlarge the print at a later time to a 5×7, for example. As technology gets better, you’ll find more value in the 600 dpi. Again, when it comes to photo scanning, do it right the first time, and you’ll never have to do it again. Furthermore, if you want to get the most out of post-scan services like photo restoration, you will definitely want to scan your photo at 600dpi.

Q47: Should I scan photos or scan negatives?

We recommend scanning negatives first because negatives provide the best resolution and quality. Negatives contain the maximum information about your image since they are fundamentally analog – and we scan negatives at 3000 dpi. When we speak of “information” we mean: clarity, sharpness, colour depth, etc. Similarly, we suggest scanning slides over photos if the image is the same. Again, like negative scanning, you scan at a higher resolution with slides than with photos.

Q48: What kind of photo scanners do you use?

We use top-rated Canon CanoScan 9000F MKII Flatbed Scanners.

Q49: Why are my scanned photo files so large after scanning? Is TIFF bad?

The more information that you capture in a scan, the larger the file size will be. Information is defined as clarity, sharpness, colour depth etc. A high resolution scan at 600dpi would give you a file of 5-7MB in jpeg and 30MB in TIFF format. Therefore, we do not recommend TIFF for the average customer. At the lower jpeg file size, you will be able to share images online and take up less space on your computer hard drive.

Q50: What instructions do I need to provide for photo restoration?

Providing us with guidance on what to restore in your image is optional. Our restoration artists are very experienced and know how to repair damaged/poor images. However, if you have special requests, you can include instructions like: “remove blemishes”, “remove frame border”, “make the hair blonde”, etc.

Q51: What photo restoration tools do you use to restore my images?

Our restoration team is expert in the use of Adobe Photoshop.

Q52: Why scan at a higher dpi?

We feel that scanning at high resolution is important, since you can’t be sure what uses you will have for the scan in the future, whether it’s printing a photo book, making enlargements, or even viewing on a large HDTV.
So generally, what’s needed is a scan that has resolution that is high enough to allow you to do enlargements etc, but on the other hand, doesn’t pick up and magnify the grain of the film itself.

Q53: What is dpi?

DPI stands for “dots per inch”, and is a common, if misleading, technical term in scanning.
DPI tells you the number of pixels per linear inch that a scanner will produce in your scan file. The higher the dpi, the larger your scan will be in terms of both pixels and megabytes.
We feel scanning at high resolution is important, since you can’t be sure what uses you will have for the scan in the future. So generally, what’s needed is a scan that has resolution that is high enough to allow you to do enlargements, printing, and cropping from the scan file. On the other hand, it’s possible to scan with too much resolution too–some very detailed scans can actually pick up and magnify the grain of the paper (if a print) or the film itself (if a negative or slide). So we feel that our standard resolution of 10MP for APS strikes the right balance.

Q54: Do you offer an Express Service?

Yes. We offer an express scanning service (the “Express Service”) where you will be able to see your scans online for review and digital download no more than eight (8) business days after we receive your photos (the “Express Guarantee”). That’s approximately 30 days faster than our normal turnaround time. Please call us for a quote.

Q55: Is there a premium charged for the Express Service?

Yes. There is a per image premium for the Express Service. Please call us for a quote.

Q56: Is the Express Service available for all media types?

Yes. The Express Service is for all the media types. However, the express charges are different on the non-standard media.

Q57: What if my Express Service order contains non-Standard Media images?

If your order contains images which are not among the Standard Media type, we will process the Standard Media images and will contact you regarding the processing of the non-Standard Media, provided, however, the Express Guarantee will not apply to the non-Standard Media.

Q58: Is there a maximum order size for the Express Service?

Yes. The Express Service is only available for orders of 1000 images or less.

Q59: What if my Express Service order contains more than 1000 images?

When we receive your order (and before we begin scanning), we will approximate the size of your order. If we determine that your order contains approximately 1000 to 1200 images, we will contact you regarding the overage and will make every effort to process your entire order within the eight (8) day period. However, the Express Guarantee will not apply to any orders which contain more than 1000 images. If, however, we determine that your order contains approximately 1200 images or more, your order will not qualify for the Express Service and we will contact you to discuss the handling of your order.

Q60: Does the Express Fee apply to every image in my Express Service order?

Yes. The Express Fee applies to every image scanned regardless of the size of your order.

Q61: What if my scans are not available after eight (8) business days?

If your order is not completed within the eight (8) business days, we will refund you the price that we charged you for the Express Service.

Q62: On a given strip of negatives, can I mark just the images I want scanned?

Unfortunately, no. We have found that our scanning process is operationally tighter and safer if we, as a matter of policy, scan all the images you submit.

Q63: Can I download my order online?

Yes, you may download it within 24-48 hrs once completed.

Q64: How long my digital download will be active on my account?

Your digital download link will be active for 1 months from the time of completion. We use retransfer for digital download.

Q65: Can I use multiple boxes to ship my media?

Unfortunately, no. The shipping label will have an unique tracking ID using which multiple boxes cannot be tracked. If you have to pack your media in multiple boxes, you have to place multiple orders.